Cornerstone Kennels: Bichon Family Specialists Since 1985  "Where Quality Counts!"

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Bichon Frise

Havanese

Acquiring A CK Puppy

[Availability of CK Puppies] [Reservation Process] [Waiting List] [Shipping Process] [Our Guarantee]
[Our Health Certifications] [Our Prices] [Preparation for Arrival] [Arrival Instructions] [Continuing Support]

Availability of CK Puppies

Photos of our little ones who will be available to go home with their new families soon may be seen in Our Nursery. We typically post pictures of our puppies once they have reached the age of at least 6 - 8 weeks.  Over the years, we have found that posting photos of young babies leads to many phone calls from families wishing to reserve puppies based solely on sex and color.  While we agree that the Coton de Tulear and Havanese breeds are absolutely wonderful in general, we also believe that every puppy is unique and special.  We feel strongly that allowing puppies to be reserved before they have been properly evaluated for all things, including health and temperament, is doing an extreme disservice to not only our puppies but to the families with whom they will be living as well.  We want you to be happy with the look, color and sex of your new puppy, but we know after years of experience that you must be happy with the health and personality of your puppy. Some little ones are more active than others, some more reserved.  Matching a puppy's type to the desires of the new family can, and absolutely should, be part of the process.  Since young babies spend most of their time nursing and sleeping, it is impossible to fully determine where they will fall on the personality spectrum.  Also, a good overall veterinarian's examination is more revealing in a slightly older puppy.  Taking the time to evaluate our puppies as they age and develop allows us to make good, intelligent recommendations for the best possible connection between a puppy and a new family.  Every puppy and every family deserves our best effort!

Due to the high number of inquires we receive, calling us directly is the best way to contact us.  If you reach our answering machine and leave us a message, please be sure to leave your return phone number slowly and clearly. We will do our best to return your call as soon as possible.  If you have not heard from us in a day or two, please call us again.  It's not impossible for messages to overlap with other incoming calls and your return phone number may not come through to us. We welcome your calls at (530) 899-8990  or  (530) 899-9798.  

Reservation Process

Our reservation process begins with a friendly telephone conversation.  We want to get to know you and learn about your personal circumstances so we can evaluate the likelihood of our ability to meet your needs.  We hope to be able to answer all your questions and have the opportunity to ask a few of you as well. We believe this phone call can and should be polite, pleasant and respectful of your inquiry while helping to put our minds at ease about the placement of our puppies.

After we've had a chance to visit and determine which type of puppy will be best for you, you may use our printable version of the appropriate deposit agreement to proceed with your reservation.  You will simply need to complete the requisite information, sign, date and return it to us along with your deposit payment.  If we have agreed that a puppy available for immediate reservation will be the best one for you, we will hold the selected puppy long enough for your deposit agreement to reach us. Otherwise, your deposit agreement will be considered in the order in which it is received and the selection process of your puppy will begin and be based upon your requests and our telephone visit with you.

We will confirm the receipt of your deposit agreement and provide you with an approximate date for your puppy's homecoming.  We will be scheduling visits with new families in order as the reservations for a specific litter are placed. Whenever possible, we will allow you to choose your puppy from those in the litter we have selected as being the best suited for your family.  We consider the selection of your new family member an extremely important task.  With over two decades of experience in successfully matching puppies to families, we respectfully request that you give our recommendations your full consideration.  

When a puppy will need to be shipped, we will help you select your puppy with the utmost of care.  We feel honored that you trust us with such an important decision.

We want you to be happy with your puppy and confident about adding a new family member to your home.  We believe the process of acquiring your new puppy should be a pleasing experience from beginning to end.

Waiting List

We may not have openings for immediate reservation of the breed, color or sex you may be wishing to acquire. Our puppies are often reserved soon after we have added them to Our Nursery.  When the type of puppy you desire is not available, you may follow our reservation process and be placed on our waiting list.  We will contact you as soon as a puppy meeting your criteria becomes available.  If you accept the puppy offered to you, we will schedule  your puppy's homecoming and the reservation of your puppy will be complete.  If you do not feel the puppy offered to you will appropriately meet your needs, you may pass on that puppy and remain in your position on our list.  If you have spoken with us and would like to be placed on our waiting list, please proceed with our deposit agreement

Shipping Process

Whenever possible we arrange for our puppies to travel through United Airlines Pet Safe Program. This way we can be sure that your puppy will receive the special attention it deserves.  If American does not fly into your area and it becomes necessary for us to schedule your puppy's travel with another airline, special arrangements will need to be considered. Next, we settle on the most mutually convenient day to ship...then he, or she, is on the way!

The puppies do travel in the cargo area, which is pressurized and is the same temperature as the passenger area. When they are traveling by priority, they are guaranteed to be taken immediately off the plane with no long holding periods before, during or after the flight.  Most families report that their puppy was made available between 15-30 minutes from the time the plane arrived. It is not safe or necessary to sedate the puppies before travel. We plan play time for each puppy before the flight, so they are usually quite ready to go in for a nap when it's time to go.    

When your puppy arrives, he or she may be picked up at the priority parcel office of the airport with whichever airline they are shipped on. The airlines require some form of identification before they will release the puppy to the new owner. That's all there is to it!

Our Guarantee

The following is a sample of our written Contract and Guarantee.  An actual document includes the Puppy's Sex, Breed, Color, Date of Birth, Microchip Number, AKC Registration Number & Type, the AKC Registered Names and Numbers of both the Sire and the Dam, and the complete Medical Record.

"I guarantee this puppy to be in good health to the best of my knowledge, all shots and wormings to be up to date and free from obvious health conditions or defects at the time of transfer to the Customer. To validate this guarantee, the Customer must have the puppy examined by a Veterinarian within 72 hours of acquiring the puppy. The Customer must provide the vet with the medical record for continuing care and vaccinations to be properly scheduled. Should you, the Customer, neglect to take the puppy and medical record to the vet for this exam, you will accept immediate and full responsibility for the health of your puppy. All vet bills are the responsibility of the Customer. If there is found to be a serious incurable health condition or defect, the puppy and the written vet statement must be returned to me immediately. If a puppy must be returned to me, it will be exchanged with one of equal value, if one is available, or money will be refunded within a reasonable period of time. The Customer agrees to keep all medical needs up to date and to have this puppy spayed or neutered. In the event that the Customer is no longer able to care for this puppy, it will be returned to me with no cash refund.  There are no other representations or warranties not contained herein. This contract is the entire agreement between the parties."

*The registered name of this puppy will begin with Cornerstone.          

Additional Terms: If shipped, this puppy will be examined by my vet within ten days of transfer. The Customer will receive an Official Small Animal Certificate of Veterinarian Inspection. The puppy will travel by priority service in an airline approved crate with food and documents attached. The cost of the priority shipping, veterinarian exam and shipping crate is included in the total shipping fees.

Also included in the actual document is the Date of Sale, Sale Amount, Method of Payment and Customer Information.

Our Health Certifications

As an integral part of our breeding program, our adult dogs are screened for physical soundness.  In addition to their routine veterinary care, our Coton de Tulear and Havanese are examined for patellar luxation and congenital cardiac health. They are also BAER (Brainstem Auditory Evoked Response) tested for congenital deafness and tested by our ophthalmologist for heritable eye disease.  The findings of these exams are recorded with The Orthopedic Foundation For Animals, Inc. (OFA) and with the Canine Eye Registration Foundation (CERF).  As part of our puppies medical records, we are pleased to provide you with copies of their parents certificates along with written information about each of these important health issues.

Our Prices

We are no longer raising the Bichon Frise.  They will always have a special place in our hearts:-)

The price of our young Havanese or Coton de Tulear puppies is $2,000.00.
     -The price of our Showing/Breeding prospects is $3,000.00, additional contract conditions will apply.

The price of our Adolescent puppies is $1,000.00 - $1,500.

The price of our Young Adult dogs is $250.00 - $500.00.

The price of our Rescue Dogs or Retirees is $175.00.

The cost of shipping is $350.00 for one puppy, $400.00 for two puppies when traveling together in the same crate.
     -Please see our shipping addendum for complete information.

All of our puppies will be sent home with a few essential items to help make the transition as smooth as possible.
These will include:

A folder containing all your puppy's vital documents
     -AKC Registration Application, 3 Generation Pedigree, Contract & Guarantee, Medical Record, Care & Training Instructions.
An AVID Microchip
     -With Microchip Registration  Transfer Application and Collar Tag
1 starter bag of excellent quality puppy food
     -Nature's Domain Puppy, Chicken & Pea Formula
1 Berber fleece stuffed toy
     -Retains environmental scent so puppy takes something with him from home.
1 small sample bottle of puppy shampoo
     -When supplies are available
1 catalog of helpful puppy supplies

Preparation for Arrival

We will email care instructions to you prior to the arrival of your puppy.  We have put together a list of items that you may wish to acquire in advance to be prepared for your new puppy's homecoming.

CK Customers Only:  For your convenience, some of the products recommended below are now available to be purchased and delivered to you with your new puppy.  For more information, ask about our  puppy supplies list when you call!
 
Crate-Pet Taxi style in Medium or Intermediate Size*
Food-Science Diet Puppy, Small Bites Formula
Dishes-heavy crock style types
Collar & Leash-small, light weight, adjustable size
Shampoo-gentle formula, such as an Oatmeal based type
Brush-slicker brush or pin brush
Toys-squeaky toys and chew sticks
Blanket or Pillow-something washable

*It will only be necessary to purchase a new crate if your puppy is not being shipped to you.  
For a more detailed description of the above items listed, please see our page on New Baby Stuff.

Arrival Instructions

For puppies being shipped, we will email the flight arrival information and care instructions a couple days prior to the tentative date of shipping.  Flight times and numbers are subject to change without notice, so we will not obtain that information until just before each flight.  There will be a toll free number that you will be able to use to verify your puppy's flight number and arrival time included in the instructions.  With that number, you will also be able to inquire about the exact location of the pick up office for the airport nearest you.

Continuing Support

We pledge to be available for all follow up questions or concerns.  If at anytime, you feel concerned about the behavior your puppy is exhibiting, please do not hesitate to call....day or night!

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